Digital government
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Propaganda: leading teams with memes
Part three exploring how mottos, mantras, phrases and soundbites are used to gel teams together in moments of great change.
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Rhetoric: leading teams with memes
Part two exploring how mottos, mantras, phrases and soundbites are used to gel teams together in moments of great change.
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Users, Trust, Delivery: leading teams with memes
How mottos, mantras, phrases and soundbites are used to gel teams together in moments of great change.
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What does it mean to 'personalise' government?
For much of 2019, I led a couple of teams working on the idea of personalisation in government services. Here's some of the thinking we did, in case it's helpful to others.
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Blogging and working in the open
This is a talk I gave to the GDS product management community in 2019. There’s lots of ways of working in the open, blogging is just one of them.
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Boring magic
Thoughts on digital government, its inherent politics, and humility in design.