Things I shuffled along
After 8 weeks, we’ve concluded our discovery into which payment options to support next, which meant the majority of the week was spent writing up slides, reviewing the narrative, editing the slide deck and doing practice run-throughs. On Thursday, we presented our findings to the rest of the Pay team and were joined by GDS’s new CEO, Tom Read, too. And we did the most important part of any discovery: announced our decision for what to do next.
I’m not going to cover what we’ve decided to do here as that will come out through official channels and our updated roadmap, but I’m proud of the work the team did and I think our findings will stand up well to scrutiny.
Our user researcher is heading off to another programme and we’ll be onboarding a new user researcher, which gives us an opportunity to go over our interview scripts again and pull out more detail where it’s useful. A point was raised in our retro that our analysis was rather quick – which it was – but largely I’m pleased with the direction we’re heading in.
More people will be joining our team for the alpha too, which means I’ve got some thinking to do about establishing team values, ways of working, checking in with folks, etc. I’m grateful that we’ve got a delivery manager joining us as I’ve been doing an OK-but-not-great job of that.
Things I started
Nothing. It was a week of tying off loose ends.
We’ve got to move house which brings complications as my partner’s company haven’t decided their policies yet.
It was great to meet Will Myddelton finally and thank him for writing about how he works. It has been enormously helpful on a couple of occasions.
So grateful for this long weekend too. Really, really need it!
I hope you’re going out to find wild garlic, it’s one of my favourite things to forage.
- What do product managers do, 2 mins
- The Forgotten Dimension of Diversity, 18 mins
- Do you need Product Operations?!, 5 mins
- How to know if you’ve got product-market fit, 7 mins
- If tech companies ran the country, 6 mins
- We’ve won our lawsuit over Matt Hancock’s £23m NHS data deal with Palantir, 3 mins
- What Is Your Organization’s Long-Term Remote Work Strategy?, 9 mins
- Technical problems are not the hardest ones to solve, 4 mins
- What a Year of WFH Has Done to Our Relationships at Work, 8 mins
- Being prime minister is too big a job for anybody – let alone a blundering golden-haired oaf, 5 mins
- From Tokyo to Bordeaux — the future of work takes shape, 5 mins
This week we kicked off the discovery into new payment types and channels, ending the week on a shared view and a plan for the next 8 weeks.
The Deeper Analysis
We dived more deeply into our research with services to pull out user needs, pain points and behaviours around two payment options: telephone payments and recurring payments through Direct Debit.